Insurance Brokers Code of Practice – What Standards apply to our Services?

Insurance Brokers in Australia are governed by the above Code of Practice.  A full description by NIBA is available online.
In general the Insurance Brokers Code of Practice covers the following areas of professional conduct:

1. We will comply with all relevant law
2. We will transparently manage any conflicts of interest that may arise
3. We will clearly tell you if we do not act for you
4. We will clearly tell you about the scope of our covered services
5. We will discharge our duties diligently, competently, fairly and with honesty and integrity
6. We will clearly tell you how our Covered Services are paid for before we provide them and answer any questions you have
7. We will handle any money received in accordance with relevant law and any agreement with you
8. We will ensure that we and our representatives are competent and adequately trained to provide the relevant services and will maintain this competence
9. We will respond to catastrophes and disasters in a timely, professional, practical and compassionate manner in conjunction with any industry-wide response
10. We will ensure that we have an internal complaints and disputes handling process that meets the Code Complaints and Dispute process standards
11. We will support NIBA in promoting the Code and make information on the Code (including how to make a complaint) and our Covered Services readily available to you
12. We will not engage in activity or inactivity that is reasonably likely to bring the insurance broking profession into disrepute

For further information please contact us or use the NIBA link above to learn more about the Insurance Brokers Code of Practice

PSC Connect is a member of NIBA and endorses the Insurance Brokers Code of Practice