For our SME customers we offer a hands on claims service approach. Working with you to lodge and follow up standard claims within the scope of the arranged Insurance Program. For larger losses we suggest working with professionals operating full time in this area and we assist you in ensuring the claims service stays on track and on time.
To lodge a standard claim please go to our claims lodgement form or ring us during business hours on 07 5313 7871
If the property claim requires urgent attention contact our EMERGENCY CLAIMS RESPONSE on 1300 809 949
Getting the most out of Brokers Claims Management
We pride ourselves on effectively and efficiently handling your claims. We are passionate about this as we know that when our
job is done correctly, insurance claims are handled quickly and efficiently and everyone is aware of what is going on.
With changes in the Insurance claims processes, different companies use different methods for notifying claims and what is required.We prefer to use a claim form to ensure that all the information is recorded and to stop mis-interpretation and allow you to document what has happened. (Even if we lodge the claim over the telephone)
Due to our insurance experience we are then able to monitor and ensure that the claim is correctly dealt with, assessors appointed if necessary and that we not only follow-up you and the insurers when necessary.
- We are able to assist you with claims that you may have with an insurer and you are experiencing difficulties with.
- We assist on a fee basis and require all documentation and a letter of authority to be able to negotiate the claim with your insurer.
- For more complex and large claims, we are part of a group who offer a full fee-basis claim management system.
- For our own clients, we provide claims submission and monitoring as part of our initial policy fee.
Should you require assistance please contact our office on 07 5313 7871 or complete the following form and we will contact you direct.